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Find a Best Practice
Best Practices can be found 5 ways:
A. Key word search using search engine
Simply enter the key word you're
looking for into the search box at the top of every page,
and click the "search" icon. You'll be returned a list of
results that match the keyword you entered. If you can't
find what you're looking for, try refining your search.
B. Template descriptors (see the Best
Practices Catalog Structure)
The Best Practices Catalog is
broken up into segments based on the information in each of
the submissions. Use these categorical sections to help you
find the information you're looking for.
C. Baldrige / Sterling Category, Item,
Area
Best Practices are
referenced by their most relevant Categories, Items, and Areas.
If you have a Baldrige/Sterling-based assessment and are trying
to address Opportunities for Improvement (OFI's) to strengthen
your organization's management system, this approach can be
helpful.
D. Discussion Board
Educators,
administrators, and many more are conversing on the nuts and
bolts of making the health care experience better! Use this
effective tool to find information today. Simply use the search
function to find the information you're looking for!
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Best Practices Document Files (You
can scroll through the list of titles within each of the
process categories and topic area sub-categories.)
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Best Practices Catalog
Structure |
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Process Structure |
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Core-Mission Critical |
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Admission |
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Case Management |
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Children's Health |
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Community Awareness and Engagement |
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Compliance Management |
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Detection |
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Discharge |
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Disease Management (HIV/AIDS, TB, Communicable, STD,
etc.) |
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Education and Training - External |
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Eligibility Determination |
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Emergency Management (Preparation, Response and
Recovery) |
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Emergency Shelter Management |
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Environmental Health |
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Evacuation Management |
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Family Planning |
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Health Education |
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Health Screening |
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Immunization |
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Infant's Health |
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Nutrition Management |
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Pharmacy Management |
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Planning and Coordination |
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Preparation |
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Prevention |
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Protection |
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Recovery |
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Refugee Health |
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Response |
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School Health |
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Triage |
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Vital Records Management |
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Volunteer Management |
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Wellness Activities |
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Women's Health |
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Administrative & Support |
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Audit - External |
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Audit - Internal |
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Budget Management |
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Contract Management |
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Facilities Management |
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Financial Management |
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Knowledge Management |
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Legal |
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Process Management and Improvement |
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Purchasing |
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Records Management |
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Risk Management |
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Quality Assurance |
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Quality Control |
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Workforce Compensation |
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Workforce Development |
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Workforce Hiring |
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Workforce Performance Management |
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Workforce Recognition and Rewards |
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Workforce Retention |
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Leadership & Oversight |
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Accreditation and Certification |
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Communication - Public |
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Communication - Workforce |
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Continuity of Operations Management |
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Information Technology |
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Leadership Processes |
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Policies, Procedures and Standards Management |
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Safety and Security Management |
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Strategic Planning |
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Succession Planning |
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Baldrige-Sterling Criteria Structure |
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Category, Item, Area to Address |
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1. Leadership |
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1.1 Senior Leadership |
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a. Vision, Values, and Mission |
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b. Communication and Organizational Performance |
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1.2 Governance and Societal Responsibility |
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a. Organizational Governance |
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b. Legal and Ethical Behavior |
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c. Societal Responsibilities and Support of Key
Communities |
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2. Strategic Planning |
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2.1 Strategy Development |
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a. Strategy Development Process |
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b. Strategic Objectives |
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2.2 Strategy Deployment |
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a. Action Plan Development and Deployment |
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b. Performance Projection |
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3. Customer Focus |
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3.1 Customer Engagement |
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a. Product and Service Offerings and Customer Support |
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b. Building a Customer Culture |
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3.2 Voice of the Customer |
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a. Customer Listening |
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b. Determination of Customer Satisfaction and Engagement |
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c. Analysis and Use of Customer Data |
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4. Measurement, Analysis, and Knowledge Management |
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4.1 Measurement, Analysis, and Improvement of
Organizational Performance |
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a. Performance Measurement |
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b. Performance Analysis and Review |
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c. Performance Improvement |
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4.2 Management of Information, Knowledge, and
Information Technology |
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a. Data, Information, and Knowledge Management |
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b. Management of Information Resources and Technology |
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5. Workforce Focus |
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5.1 Workforce Engagement |
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a. Workforce Enrichment |
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b. Workforce and Leader Development |
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c. Assessment of Workforce Engagement |
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5.2 Workforce Environment |
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a. Workforce Capability and Capacity |
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b. Workforce Climate |
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6. Process Management |
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6.1 Work Systems |
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a. Work Systems Design |
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b. Key Work Processes |
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c. Emergency Readiness |
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6.2 Work Processes |
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a. Work Process Design |
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b. Work Process Management |
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c. Work Process Improvement |
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7.
Results |
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7.1 Product and Service Outcomes |
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a. Product and Service Results |
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7.2 Customer-Focused Outcomes |
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a. Customer-Focused Results |
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7.3 Financial and Market Outcomes |
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a. Financial and Market Results |
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7.4 Workforce-Focused Outcomes |
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a. Workforce Results |
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7.5 Process Effectiveness Outcomes |
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a. Process Effectiveness Results |
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7.6 Leadership Outcomes |
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a. Leadership and Societal Responsibility Results |
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